Frequently Asked Questions

MettaMe.ai is a wellness marketplace that connects you with verified practitioners, premium spaces (Sanctuari), and curated wellness products (Imetta). Our AI assessment helps match you with the right wellness path.

No. MettaMe.ai is strictly a wellness platform. We do not offer medical services, diagnoses, or treatments. Our practitioners provide wellness coaching, breathwork, meditation, yoga, bodywork, and similar non-medical services. Always consult a healthcare professional for medical concerns.

All practitioners go through our verification process including credential review and background check. Sanctuari Certified practitioners have met additional quality standards and can practice at our Sanctuari spaces.

Our AI-powered assessment is a 5-minute quiz that analyzes your sleep, stress, energy, and goals to generate personalized practitioner and product recommendations. It's free and you can retake it quarterly to track progress.

Browse practitioners, choose one that fits your needs, select an available time slot, and confirm. You'll receive a confirmation via email and LINE (if connected). You can manage all bookings from your dashboard.

We accept credit cards, LINE Pay, and Apple Pay through our secure payment partner. All transactions include 統一發票 (uniform invoice) for tax compliance.

Yes, you can cancel upcoming bookings from your dashboard. Please check our cancellation policy for timing requirements and any applicable fees.

Sanctuari is our flagship physical wellness space in Xinyi, Taipei. It features a breathwork studio, ice bath and sauna area, red light therapy room (featuring Imetta devices), treatment rooms, gym floor, and community lounge.

Imetta is our own line of science-backed wellness devices including red light therapy panels and hydrogen water generators. All products are available in our shop and showcased at Sanctuari.